Turn Disruption Into Advantage

CX Execution → Crisis‑Ready Growth powered by AI, OKRs & Resilient Structure.

About Me : Your Partner In Execution, Transformation and Growth

I turn outstanding customer experience into crisis-proof competitive advantage. By hard-wiring execution excellence and clear structure into every project, I help organisations keep customers loyal when the unexpected hits.

HOW I DO IT

Execution frameworks that stick — proven OKRs and project-management discipline so everyone executes, not just plans
AI & digital levers — chatbots, predictive analytics, smart workflows that scale care at speed.
Strategy-to-action playbooks — translating boardroom vision into weekly sprints and measurable wins.

MISSION

AUTHORITY

15 yrs leading CX, digital, and risk programmes
Committee Member, DRI Malaysia — co-organised the ASEAN Resilience 2025 conference.
Speaker & Panelist at Sun Life Malaysia Sustainability Day, Asia Management Meeting, Global Townhall / Changemaker Conversations Panelist
MBA (Project Mgmt.) | ICSA | Certified in Agile, Digital Transformation & Applied AI.

OUTCOME

Fast, human-centred service during crises—because robust structure + AI speed = Business Continuity customers can feel.

Join The Journey

Empowering professionals through insights on growth, digital transformation, and creative technology.

Let’s Connect

If you’re seeking practical guides, bite‑size training resources or collaborative projects—especially as an emerging leader—explore the curated Insights library and reach out. Together we’ll turn ideas into momentum.

How I Work

I believe in open, action‑oriented knowledge‑sharing. Through articles, social posts and ready‑to‑use templates, I strip complexity down to clear next steps. Everything is grounded in real‑world experience and designed to help you make measurable progress.

Ready to move forward? Drop me a DM on LinkedIn