From Strategy to CX Momentum
I help organizations scale client-first growth with OKRs, AI, agile execution—and enterprise-grade business continuity management.
About Me : Your Partner In Execution, Transformation and Growth
Make CX durable and compounding—tight OKRs, practical AI, and execution habits that stick, underpinned by crisis-tested BCM/DR..
How I Do It
Execution that sticks: proven OKRs and project discipline so teams deliver, not just plan.
AI & digital levers: chatbots, predictive analytics, and smart workflows that scale care at speed.
Strategy-to-action playbooks: boardroom vision translated into weekly sprints and measurable wins.
MISSION
AUTHORITY
25 years leading CX, digital, and risk programmes in regulated industries
Committee Member, DRI Malaysia; co-organised DRI ASEAN 2025; judge, DRI ASEAN Awards
Speaker/Panelist: MyFintech Week 2025, Sun Life Sustainability Day, Asia Management Meeting, Global Townhall / Changemaker Conversations
MBA (Project Mgmt.) | ACG (Chartered Governance Institute) | CCRP | Certified in Agile, Digital Transformation & Applied AI
OUTCOME
Client trust grows when service is steady under pressure. I help organizations deliver consistent, high-touch experiences in moments that matter—so customers stay confident, connected, and cared for.
Join The Journey
Empowering professionals through insights on growth, digital transformation, and creative technology.
Let’s Connect
If you’re seeking practical guides, bite‑size training resources or collaborative projects—especially as an emerging leader—explore the curated Insights library and reach out. Together we’ll turn ideas into momentum.
How I Work
I believe in open, action‑oriented knowledge‑sharing. Through articles, social posts and ready‑to‑use templates, I strip complexity down to clear next steps. Everything is grounded in real‑world experience and designed to help you make measurable progress.
Ready to move forward? Drop me a DM on LinkedIn
Strategy to CX momentum—measurable, repeatable, scalable.
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